How long does delivery take?
3-5 working days for in-stock items.
7-14 working days for pre-order items.
We might delay your order delivery without prior notice due to technical or resources problem. For urgent orders, please make a note in your order form (or whatsapp 010 225 0494) so we can try our best to carry a special arrangement for you.
After sending out your parcel, we will inform you of the tracking number through your contact email. If you are not receiving your parcel after the promised leadtime, please contact the courier company directly.
If you have given us an undelivered address or contact number thus causing the parcel to be rejected, we will not be responsible for resending the parcel to you. You will have to bear the additional shipping costs for resending the parcel.
Starting in May 2019, we deliver to Malaysia, Singapore, Indonesia and other other countries!
Kindly whatsapp us at +6010 225 0494 to know the delivery charges for your country.
RETURN & REFUND POLICY
If the product that you received is not as expected or you changed your mind about it, we can reimburse the purchased price or exchange those products with another of our own products.
- Item(s) must be returned within 10 days of purchase, together with proof of purchase.
- Item(s) must be in good condition.
- Sale, clearance and second-hand items are not eligible for a refund or exchange if you change your mind.
- If you request a refund, the purchase price (excluding delivery charges) will be refunded to you, once we have received the returned item back and confirmed that it meets conditions above, so please ensure that you post it back to us within the given time frame.
You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.
We reserve the right to refuse any refund request, at our own discretion, should we determine that a customer is abusing our refund / return policy.